Air Cards Computer Hardware General Computing Laptop

Panasonic Toughbook CF-53 MC7750 4G Verizon Issues – 2101 Error

We have a few new Toughbook CF-53’s in that occasionally get the 2101 error within Verizon Access. I was wondering if anyone else was having these issues? I am in touch with Panasonic, and Verizon on trying to get a permanent fix, but it seems to be very intermittent right now.

If I get a resolution, I will update this post.


OKAY, so I have two CF53’s with the issue. Been contacting verizon with no luck, finaly got a hold of the Panasonic wireless engineer and he shared with me some new software specific to these MC7750’s, and specific to this 2101 error. Basically what was happening was that the driver software was installing some connect option for Windows 7, it would sometimes install and conflict with Verizon Access Manager. So what he did was remove that from the installer, and bingo, worked like a champ…tried this one two laptops with error 2101.

Software :

Drivers from Panasonic: linky
Software from Verizon: linky

Make sure to uninstall all old drivers, and VZAccess Manager and then install the new ones.

Any questions let me know, I will try to assist.

Air Cards

Verizon Pantech UML290 Disconnects Fix

We recently have been getting a bunch of these Pantech UML290’s in, and some users have experienced disconnects in 3G areas.

Fix :

Open up VZAccess
With VZAccess selected type CTRL + D
That should open up a window asking for a password, which is diagvzw
At the next screen, hit settings
Change Mobile IP to OFF
Set connection to Auto CDMA
Save settings and exit the VZAccess application
Shut down, remove aircard
restart, reinsert aircard with VZAccess already opened

This has reportedly boosted 3G and 4G performance, and much more sustainable speeds.

Air Cards

Verizon Mifi 2200 charging via USB cable – turn off tethering

We decided to roll out a few mifi’s, and we did not like the fact they decide to go into tethering mode when plugged in, and not wifi. So I pulled one open, browsed settings and came up empty.

I backed up the configuration and looked through a few of the settings, and one stood out : routeroverusb, changed that from 0 to 1 and presto!


1) Go to IE while connected via Wifi and not hooked up to USB, punch in your Mifi device IP (default
2) In the top right, put in admin as the password (unless you changed it), and hit enter.
3) Click on Advanced > Config File
4) Back up the config file
5) Make a duplicate of that file, and open it up with wordpad/notepad (note MS WORD).
6) Find the line : 0 and change it to 1
7) Save the file, and go back and upload it.

While you are at it, boost the maximum transmit strength from 13 to 25. In the same configuration file, find the line 13 and change it to 25 I do not know where they came up with 25, but I wouldn’t try it myself, might drain the battery on the device more, or cause it to be unstable. I have not tested that.

Now, back in the web administration page, select the File, browse, and then upload file to add the new configuration file. Wait for the upload to complete, you will get a popup/progress bar. The device will then reboot itself. If it doesn’t hard shut it off yourself, and once it’s back running, hook up via wifi (not usb tethered yet), make sure it works, then plug it in.

Air Cards

Verizon Access Manager/US Cellular ERROR 720 – Cannot connect to server/remote server

I used to see this error constantly with some of our users who used Verizon Access Manager, and ANY type of Air Card; PC5750, PC5740, PC5220, tethering with Blackberries, etc. Using the VZAM software, or US Cellular sometimes you will not get an error, sometimes you will. The best way to test what error you are getting is to insert your air card, and use the Dial Up connection that is created by the software to attempt to connect (in Networks Connections). You will always get some sort of error. So far I have not seen this on Windows 7, only on Windows XP PRO SP2, or SP3, so I will write this up assuming you have Windows XP.

CAUSE: This issue may occur if the TCP/IP protocol has become unbound from the dial-up adapter, or if a conflict is created when a second WAN Miniport IP device driver loads. Back to the top Back to the top

RESOLUTION: To resolve this issue, uninstall the WAN Miniport IP and PPTP devices. To do so, follow these steps:

To be safe, uninstall the CISCO VPN (if you use it). You should also remove the BB, or Aircard from device manager.

Step 1:

1. Open Device Manager
2. Under the View menu click Show hidden devices.
3. Under Network adapters, you will see WAN Miniport IP devices. If a WAN Miniport IP device is listed, continue to the following step. If no WAN Miniport IP devices are listed, go directly to step 16.
4. Click Start, click Run, type regedit in the Open box, and then click OK.
5. Locate the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}
6. On the Registry menu, click Export Registry File, type backup-key in the File name box, and then click Save. (Note You can restore the changes that you make to this registry key. To do so, double-click the backup-key.reg file that you saved.)
7. Click each of the registry subkeys under this key, and then view the Data column of the DriverDesc value to determine which of the subkeys corresponds to WAN Miniport (IP). For example, the 0005 subkey.
8. Right-click the subkey whose DriverDesc value data is WAN Miniport (IP) or WAN Minport (PPTP); (for example, right-click 0005), and then click Delete. Click Yes to confirm that you want to delete the key.
9. Quit regedit
10. Open Device Manager
11. On the View menu, click Show hidden devices.
12. Under Network adapters, uninstall the WAN Miniport (IP) and the WAN Miniport (PPTP).

Step 2: Reinstall the WAN Miniports

1. Find netrasa.inf in c:\windows\inf
2. Make a copy of the file and name it
3. Open the original copy of netrasa.inf
4. Under the [ControlFlags] section: place a semicolon in front of the line that starts with Excludefromselect=\
5. Continue to add semicolons to all the lines beneath until coming to the line: MS_NdisWanNbfIn,MS_NdisWanNbfOut

Step 3:

1. Start the Add New Hardware wizard from the Control Panel
2. Select the hardware is already installed.
3. Select “Add a new hardware device” from the end of the list.
4. Select Install the hardware that I manually select from a list. (Advanced)
5. Select “Network Adapters” followed by “Microsoft” and then both the PPTP and the IP Wan miniport one at a time. (NO need to reboot between these steps)
6. Reboot after running through the wizard for both the PPTP and IP miniport.
7. Select Start -> Run and type: netsh int ip reset c:\resetlog.txt (For details, see KB299357)
8. Reboot and try your connection. This worked for me and has worked for others.

Hopefully this helps some people, Verizon has no idea what’s going on, so I had to find this on my own.

update July 26th 2010 : This also fixes the US Cellular’s error 720 with a UM175, or 185.